Horry Georgetown Technical College

Manager of Infrastructure and Operations

October 2025 – Present

Lead enterprise IT operations across hybrid environments, combining strategic oversight with hands-on leadership across infrastructure, security, and service continuity.

• Oversee enterprise systems, networking, and security operations across hybrid infrastructure
• Direct teams supporting servers, storage, virtualization, wireless, firewalls, and core network services
• Lead automation, compliance, and performance improvement through cross-functional collaboration and vendor coordination
• Mentor full-time staff and student technicians to strengthen capability and operational maturity
• Maintain hands-on involvement in implementation, incident response, and service optimization
• Leverage AI tools to improve operations, training, documentation, and infrastructure design

Impact Strengthens resilience, security, and operational maturity across enterprise infrastructure and IT operations.

Horry Georgetown Technical College

Enterprise Systems Administrator

October 2022 – October 2025

Managed enterprise systems infrastructure across hybrid environments, supporting modernization, reliability, and secure platform operations at institutional scale.

• Administered enterprise infrastructure including virtualization, backup, and core systems platforms
• Managed Microsoft 365 services including Exchange Online, SharePoint, Teams, OneDrive, and Intune
• Supported communications, wireless, and classroom technology modernization efforts
• Improved service delivery through platform standardization, documentation, and operational support
• Supervised and mentored 5–8 work-study students in daily operations and technical development

Impact Contributed to major modernization efforts that improved reliability, manageability, and service efficiency.

Horry Georgetown Technical College

Desktop Support Technician

April 2022 – October 2022

Provided Tier 2 technical support across three campuses, maintaining endpoint reliability and user productivity through responsive troubleshooting and support.

• Delivered Tier 2 support for hardware, peripherals, software, and user devices
• Managed ticketed work orders and coordinated escalation when needed
• Deployed and maintained endpoints through Microsoft Intune
• Supported onboarding, documentation, compliance checks, and Helpdesk operations
• Assisted with malware, account compromise, and device vulnerability response

Impact Built a strong foundation in endpoint management and support operations, leading to promotion within six months.

Sand Dunes Resort

Front Desk Manager / IT Technician

April 2019 – April 2022

Managed front-desk operations for a 14-building, 856-room resort while serving as on-site IT support for business-critical systems and guest-facing operations.

• Directed staffing, scheduling, training, and front-desk performance
• Authored SOPs, handbooks, and training guides to standardize service delivery
• Provided on-site IT support for endpoints, POS systems, AV systems, VPN access, and networked infrastructure
• Improved logging, auditing, and reporting processes for stronger accountability
• Coordinated with corporate IT on PCI compliance, updates, and security

Impact Improved service consistency, operational accountability, and technical reliability in a high-volume environment.