AI Operations Enablement Initiative
Contributing to the ongoing development and implementation of custom AI-powered internal tools designed to support ITAM, IPAM, ITSM, project management, and change management. Supporting purpose-built solutions tailored to organizational requirements, including branded interfaces, RBAC, and Azure-based hosting.
Key Contributions
Outcome Advancing operational maturity through purpose-built AI tooling designed for institutional scale and workflow alignment.
Campus Network Infrastructure Refresh
Supported a network infrastructure upgrade across four buildings, twenty closets, and sixty-one Cisco switches. Executed cabling migration to the new switching environment, mapped and labeled ports, and validated end-to-end connectivity during and after cutover. Resolved downstream service issues to stabilize operations and restore full functionality.
Key Contributions
Outcome Helped deliver a successful multi-building network refresh with improved infrastructure organization, restored service stability, and cleaner post-migration operations.
Rubrik SLA Restructuring & Data Retention Optimization
Redesigned Rubrik SLA policies and retention structures to better align with compliance requirements, operational needs, and storage efficiency goals. Led migration of backup storage from Azure Blob to Rubrik RCV while implementing structured relic expiration to reduce waste and eliminate avoidable lifecycle costs.
Key Contributions
Outcome Improved backup policy governance, reduced storage consumption, and generated $2.5K in monthly recurring savings.
Nutanix Hardware Refresh
Led consolidation of an 11-node mixed VMware ESXi and AHV environment into a unified 5-node Nutanix AHV platform supporting 150+ virtual machines. Directed migration planning, execution, and validation while maintaining service continuity throughout the transition.
Key Contributions
Outcome Reduced infrastructure complexity, improved manageability, and modernized the virtualization platform without service interruption.
Atlassian Service & Change Management
Supported the institution's migration from legacy Track-It to Atlassian Service Management to improve service delivery and change governance. Helped design and deploy ITIL-aligned Help Desk and Change Management workflows, including automation, approval chains, and documentation standards.
Key Contributions
Outcome Improved service visibility, standardized change control, and reduced administrative overhead through a more mature ITSM model.
Cisco Webex Classroom Refresh
Contributed to a campus-wide classroom technology refresh across 128+ classrooms and conference spaces. Deployed Cisco Webex Room Bars and Room Kit Pros, then configured and validated AV systems to support hybrid learning and standardized room support.
Key Contributions
Outcome Helped modernize campus learning spaces, improve hybrid classroom readiness, and create a more consistent AV support model.
Cisco Webex Calling Migration
Supported migration from Cisco CUCM, Unity Voicemail, and Cistera to Cisco Webex Cloud Calling as part of a broader voice modernization effort. Rebuilt call trees, routing logic, and hunt groups while configuring MPP phones for deployment across the environment.
Key Contributions
Outcome Helped modernize the institution's voice environment, improve call management, and strengthen emergency communications integration.
Meraki Wireless Access Point Upgrade
Contributed to a wireless modernization initiative that replaced 265 legacy Cisco Catalyst access points with Meraki MR46 and MR76 units across three campuses. Supported configuration, testing, and deployment validation to ensure reliable performance and alignment with operational expectations.
Key Contributions
Outcome Improved wireless coverage, reliability, and manageability across a multi-campus environment.